Shipping and returns
This page covers functional testing kits ordered through our testing page.
Postage is free
When you order a test, the laboratory posts the collection kit straight to your door, anywhere in Australia. There is no postage charge.
When your kit arrives
Most kits arrive within 2 to 4 days of your order. TruAge Complete can take up to 7 days.
Sending your sample back
Each kit includes instructions for returning your sample to the lab. Most kits include a prepaid return envelope. For HTMA you need an envelope and a stamp. TruAge Complete goes back to the United States by International Express post from any Australia Post outlet (about $46.95, paid by you).
Results take a few weeks, counted from the day the lab receives your sample. Your report is emailed to you as soon as the lab releases it.
Cancellations and refunds
- Before your kit is posted: cancel for a full refund.
- After your kit is posted: the test cost is not refundable, because the lab has already supplied the kit and charged us for it.
- Test + 60-min Telehealth Consult: if you cancel before the consult takes place, the $180 consult part is refunded.
- Faulty or damaged kits: if your kit arrives damaged or incomplete, or the lab cannot process your sample because of a kit fault, we will send a replacement kit at no cost.
This does not limit your rights under the Australian Consumer Law.
To cancel or ask a question
Email rohan@elementalhealthandnutrition.com.au or call (08) 8332 2271.